Revitalise Fitness - Terms and Conditions

introduction

Revitalise Fitness is a professional personal training and lifestyle service operated as a sole trader business. These terms and conditions are designed to ensure the highest quality of service while maintaining a sustainable business model. Please read through carefully – this will take less than 5 minutes to complete.

Business Hours and Session Rates

Standard Hours

  • Monday to Friday: 6:00am - 6:00pm

  • Peak demand hours: 6:00am - 9:30am

  • Group training sessions available select weekday evenings at 6:30pm

  • All standard-rate personal training sessions must fall within these hours

  • Priority for peak morning slots given to consistent, long-term clients

peak hours

Evening sessions (after 6:00pm) and weekend appointments are subject to:

  • Premium rate of £120 per session

  • Limited availability (typically fortnightly)

  • Cannot be guaranteed as regular weekly slots

  • Subject to Paul’s availability

  • Premium sessions must be booked and paid for separately from standard package

Health and Safety

Health Screening

  • All clients must complete a Physical Activity Readiness Questionnaire (PAR-Q) before starting any exercise programme

  • Based on PAR-Q results, a letter of medical clearance from your GP may be required

  • Clients must immediately inform their trainer of any changes in health status, including but not limited to pregnancy, injury, or illness

  • All client information is kept strictly confidential in accordance with our privacy policy

Session Policies

Booking and Payment

  • All services must be pre-paid via monthly subscription or package booking

  • Training packages expire within the following example timeframes (unless agreed in advance):

    • 5-session package: Must be used within 6 weeks

    • 10-session package: Must be used within 12 weeks (or 3 months)

  • Monthly subscriptions run calendar month to calendar month

  • Unused sessions cannot be carried forward except in exceptional circumstances agreed in advance

  • No refunds are provided for unused sessions after expiry

  • Priority booking is given to clients with regular, pre-paid commitments

Cancellation Policy

  • 48 hours' notice is required for all cancellations or schedule changes

  • Cancellations with less than 48 hours' notice will result in loss of the session

  • This policy applies to both individual and group training sessions

  • Late cancellations impact multiple parties and cannot be filled at short notice due to our mobile service model

  • Clients with frequent cancellations, particularly during peak hours, may lose their preferred time slots

  • For group sessions, cancellations within 48 hours result in forfeiture of the pre-paid session

Illness and Health policy

If experiencing fever, cold symptoms, or other illness:

  • Notify Paul as soon as possible by text / voice / email message

  • Minimum 24 hours notice required for illness-related cancellations

  • DO NOT attend your session if you are unwell - this protects both you and other clients

How Illness Cancellations Work

For cancellations due to illness (with 24 hours notice):

  • Your first illness cancellation in a 3-month period: You can reschedule this session within the same calendar month at no extra charge

  • Any subsequent illness cancellations in the same 3-month period: Session will be forfeited as per standard cancellation policy

  • Where possible, we can convert your session to an online consultation focusing on nutrition, weight-loss, recovery, or programme adjustments

Chronic Health Conditions

Clients with recurring health issues are strongly encouraged to:

  • Seek medical advice before continuing the programme

  • Book sessions at times when they typically feel strongest

  • Discuss a more flexible package option tailored to their needs

  • Keep Paul informed of any changes in their health status

Timing and Punctuality

  • Sessions start and end at scheduled times

  • If the trainer is late, the full session duration will be honoured

  • If a client is late, the session will end at the scheduled time

  • Consistent lateness may result in the loss of preferred time slots

Service Delivery

Mobile Training Service

  • Training takes place at clients' homes or agreed locations

  • All necessary equipment is provided

  • Travel costs are included in the session fee

Client Preparation

  • Wear appropriate exercise clothing and supportive footwear

  • Eat 1-2 hours before the session

  • Bring water for hydration

  • Ensure adequate space for exercise in home sessions

Programme Commitment

  • Best results require consistent attendance and engagement

  • Recommended minimum of 2-4 sessions per month for optimal progress

  • Sporadic or infrequent training (less than 2 sessions per month) may not achieve desired results

  • Consider your schedule carefully when booking premium hours to ensure consistency

Communication

  • All bookings, cancellations, and schedule changes must be communicated directly to the trainer

  • Email, voicemail and text messages are accepted forms of communication

  • Responses will typically be provided during standard business hours

  • Emergency cancellations outside of business hours should be sent via text message

Seasonal and Holiday Periods

Business Calendar

  • The training calendar follows standard UK business days

  • Bank holidays are subject to premium rates and limited availability

  • Scheduled breaks occur during major holidays (Christmas, New Year, Easter)

  • Clients will be notified at least one month in advance of any planned holiday closures

  • During peak holiday seasons (July-August, December), early booking is strongly recommended to secure preferred time slots

  • Package expiry dates will be adjusted to account for scheduled business closure periods

These terms and conditions are designed to ensure the best possible service and results for my clients while maintaining a sustainable business model. They are subject to periodic review and updates. (Update - 2025)